Mediation 101


SKU: MED101-DVD Category:


There are 12 Continuing Education Units included with this course.

This course is designed to provide an overview to the art of mediation. This program is a very practical, hands-on, skills-based approach to mediation training that concentrates on delivering the skills and credentials needed for structured mediation practice. Most importantly, this program is Christ-centered and built on a biblical foundation.

Course Lessons

  • MEDI 101: Mediation Overview

    This session provides a brief overview of mediation. The reasoning and distinctions of mediation are discussed for the participant to gain a deeper understanding of the mediation process. Further, mediation cannot be performed without the presence of a Mediator. The Mediator’s responsibilities and characteristics are addressed, and the context in which mediation is performed is also discussed.

  • MEDI 102: Conflict

    Conflict is a normal part of daily life. It can be destructive or, in fact, can be productive. This session explains the common causes and process of conflict. Mediators are also given tips for successful conflict resolution. Finally, participants will complete the Conflict Resolution Questionnaire, examine their scores and learn how to improve their ability to handle conflict more effectively.

  • MEDI 103: Communication Skills

    In this session, participants are introduced to communication skills within mediation. It is important for the Mediator to be able to effectively communicate with clients in order to have a beneficial mediation session.

  • MEDI 104: Mediation Models

    This session addresses the different types of mediation models. The advantages, disadvantages, and process of each model will be discussed. Each mediation session will be different, and it is important for the Mediator to take a combined approach when choosing which model would best fit.

  • MEDI 105: Stages of Mediation

    The process of mediation consists of five distinct phases. This session will explain each of these stages, providing points and helpful strategies for Mediators. Logistical preparations, a sample opening statement, and ground rules for mediation will be provided. Mediators will also learn how to conclude mediation when an agreement is reached and when it is not.

  • MEDI 106: Impasse

    This session addresses what impasse is and when to use caucus. Impasse is the inability to make progress toward an agreement or resolution of the issues. When impasse occurs, the Mediator should try to motivate the parties as well as challenge them with reality-testing questions.

  • MEDI 107: Co-mediation

    This session addresses the importance of co-mediation. Many times, co-mediation will be conducted with inexperienced Mediators, but co-mediation has other advantages than just that of acquiring experience. It is always better to have two people involved in the mediation process either as a witness or to add a different perspective to the session.

  • MEDI 108: Coping with Difficult People

    This session focuses on dealing with difficult people within mediation. Mediator’s role is to maintain control of the process and ensure that the disruptive party does not deny the other party their opportunity to be heard. Some common difficult behaviors seen in mediation are: anger, emotional responses, bad faith, interrupting and someone who does not stop talking.

  • MEDI 109: Dealing with Third Parties

    Oftentimes, Mediators will have to address the issue of third parties. Third parties in mediation have been described as a peripheral party not essential for resolution of a dispute, but one who might facilitate (or impede) communications between parties. This session discusses common objections and advantages of allowing a third party into the mediation.

  • MEDI 110: Mediation Strategies

    This session addresses many helpful areas in regards to mediation such as helpful phrases for the Mediator to be able to foster the mediation session.

  • MEDI 11: Ethics in Mediation

    This session addresses the ethics in mediation. Ethics are the guidelines that make mediation possible, and they are what people need to live by to be good, neutral Mediators. There are many ethical requirements of the Mediator that will be addressed, as well as a specific code of ethics for the Mediator.

  • MEDI 112: Legal Issues in Mediation

    One of the most important areas to discuss within mediation is the area of Unauthorized Practice of Law. This is when someone is giving legal advice without being an attorney. Addressed in this session is the importance to remain neutral as well as the importance of only structuring an agreement as opposed to drafting the agreement for the clients. Other issues addressed are insurance, the appearance of giving legal advice and writing agreements.

Additional information

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